Optics Technician

4 weeks ago

Brooklyn Park, Minnesota, United States LUXOTTICA OF AMERICA INC Full time
Job Summary

We are seeking a highly skilled Optics Technician to join our team at LUXOTTICA OF AMERICA INC. As an Optics Technician, you will be responsible for scheduling delivery, installation, and onsite training for new machinery, as well as providing on-site repairs, troubleshooting support, new equipment validation, and handling shipping and other shop activities.

Key Responsibilities
  • Perform diagnostics and customer support via telephone and email with a high level of professionalism and customer service.
  • Understand all aspects of machinery design and operation for mechanical, electrical, and pneumatics systems.
  • Understand the chemistry application process and interactions for our Coating solutions.
  • Perform on-site, field service repair work to support our products at customer locations, including lab procedures such as tinting, surfacing issues, and cleaning processes.
  • Responsible for delivery, installation, and training of new equipment at the customer site.
  • Complete service reports, detailing machine service, process changes, and training while at customer's location.
  • Prepare equipment for customer use and ensure proper operation of equipment through testing.
  • Schedule customer visits or repairs while maintaining travel expenses within divisional goals.
  • Repair and recondition used equipment and perform other shop responsibilities.
  • Attend, demonstrate, and provide information at optical trade shows.
  • Continually review and improve processes to simplify jobs, eliminate non-value-added tasks, and reduce costs.
  • Maintain work area in a neat, clean, and organized condition.
  • Adhere to company and manufacturer policies, comply with attendance and safety rules, and maintain confidentiality of proprietary and HIPAA-protected information.
  • Assist others as necessary to keep work current, meet deadlines, or maintain an even workload.
  • Cooperate with other coworkers and demonstrate a good attitude.
  • Perform an acceptable quantity and quality of work on time as required.
  • Provide proper training, work direction, and technical guidance for less experienced coworkers.
  • Attend in-house or sponsored training meetings when necessary.
  • Perform other duties as assigned.
Requirements
  • High School diploma, GED, or equivalent work experience.
  • 4+ years of work experience in a technical/mechanical nature.
  • Excellent aptitude in mechanical, electrical, and pneumatics systems.
  • Good communication skills and ability to work on simultaneous projects.
  • Ability to manage high levels of direct interaction with our customers and be extremely focused on customer satisfaction.
  • Able to lift and/or move over 60 pounds.
  • Specific vision abilities required by this job, including close vision and color vision.
  • Travel by automobile and airplane required, also outside of the US.
Preferred Qualifications
  • Experience and knowledge of ophthalmic laboratory operations preferred.
Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which completes a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at [insert phone number] or email [insert email]. We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

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