Membership Services Representative

2 weeks ago


Boca Raton, Florida, United States YMCA of South Palm Beach County Full time
Job Summary

The YMCA of South Palm Beach County is seeking a highly motivated and customer-focused Membership Services Representative to join our team. As a key member of our membership services team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facility.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist with tours of our facility, providing information about our programs and services.
  • Process membership transactions, including sales, renewals, and cancellations.
  • Maintain accurate records of membership transactions and communicate with members regarding their accounts.
  • Participate in the development of new membership programs and services, working closely with the membership team to identify opportunities for growth and improvement.
  • Collaborate with other departments to ensure seamless delivery of services to members.

Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a membership-based organization.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills, including proficiency in Microsoft Office and membership software.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The satisfaction of working for a mission-driven organization that makes a positive impact in our community.


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