Membership Services Representative
2 weeks ago
The YMCA of South Palm Beach County is seeking a highly motivated and customer-focused Membership Services Representative to join our team. As a key member of our membership services team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facility.
Key Responsibilities
- Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
- Assist with tours of our facility, providing information about our programs and services.
- Process membership transactions, including sales, renewals, and cancellations.
- Maintain accurate records of membership transactions and communicate with members regarding their accounts.
- Participate in the development of new membership programs and services, working closely with the membership team to identify opportunities for growth and improvement.
- Collaborate with other departments to ensure seamless delivery of services to members.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience, preferably in a membership-based organization.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills, including proficiency in Microsoft Office and membership software.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The satisfaction of working for a mission-driven organization that makes a positive impact in our community.
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