Membership Coordinator

2 weeks ago

Boca Raton, Florida, United States Boys and Girls Clubs of Palm Beach County, Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused Membership Coordinator to join our team at the Boys and Girls Clubs of Palm Beach County. The successful candidate will be responsible for managing front desk procedures, collecting membership and program registrations, and providing exceptional customer service to members and their families.

Key Responsibilities:
  • Manage membership applications and maintain accurate records in our database.
  • Provide information about club programs, policies, and procedures to new members.
  • Collect and process membership dues and field trip fees in a timely manner.
  • Ensure accurate and efficient check-in and check-out procedures for members.
  • Maintain a master schedule of club activities and events, and communicate with members, families, and staff as needed.
  • Provide general information and respond to inquiries from members, families, and the public.
  • Maintain accurate and up-to-date filing systems, both electronic and hard copy.
  • Audit and maintain files to ensure confidentiality and security.
  • Monitor office supply inventory and order supplies as needed.
  • Maintain accurate records of member and visitor logs.
  • Ensure compliance with all club rules, guidelines, and policies.
Requirements:
  • 2-year degree or higher preferred.
  • Minimum 2 years of secretarial and customer service experience.
  • Knowledge of common office equipment and software applications, including Microsoft Office.
  • Typing/keyboarding skills at a minimum of 45 wpm.
  • Good written and verbal communication skills, with bilingual ability a plus.
  • Strong organizational and attention to detail skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong customer relations skills and ability to work independently.
Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to stand, walk, use hands to finger, reach with hands and arms, and talk or hear.
  • Occasionally required to sit.
  • Frequently lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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