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Patient Access Coordinator 3

2 months ago

Springfield, Ohio, United States Bon Secours Mercy Health Full time

About Bon Secours Mercy Health

At Bon Secours Mercy Health, we are committed to enhancing the quality, safety, and cost-effectiveness of healthcare services. Our facilities and healthcare professionals are recognized for their operational and clinical excellence.

Our Mission

As a faith-driven and patient-centered organization, Mercy Health aims to improve the health and wellness of individuals in mind, body, and spirit through outstanding patient care. Achieving this mission necessitates a culture rooted in compassion, collaboration, excellence, and respect. We seek individuals who embody our values of compassion, human dignity, integrity, service, and stewardship, fostering an environment where team members thrive and communities flourish.

Position Overview: Patient Access Specialist

The Patient Access Specialist serves as the initial point of contact for patients and the community, ensuring the utmost safety and confidentiality of patient identities. This role encompasses responsibilities such as managing patient registration, verifying personal information, collecting insurance details, and accurately updating medical records. Key duties include scheduling appointments, processing orders, discussing financial options with patients, and maintaining precise medical documentation.

Key Responsibilities:

  • Deliver exceptional customer service and effective communication with patients, healthcare staff, and the public.
  • Demonstrate the ability to identify and resolve issues efficiently.
  • Conduct patient registration and basic insurance verification, ensuring accurate billing information.
  • Safeguard the confidentiality of all patient records and accounts.
  • Facilitate patient flow and promptly inform supervisors of any departmental or patient-related concerns.
  • Answer phone calls with a professional greeting and assist callers in a courteous and helpful manner.
  • Perform additional duties as assigned.

Qualifications:

Education:

  • High School Diploma or GED required.
  • Associate Degree preferred but not mandatory.

Experience:

  • Previous experience in patient registration or healthcare preferred but not essential.
  • Familiarity with medical terminology is advantageous but not required.

Skills and Competencies:

  • Strong problem-solving abilities, basic computer proficiency, and typing skills (40 WPM) with excellent communication and interpersonal skills.
  • Ability to engage professionally with both staff and patients.
  • Basic mathematical skills.

Benefits:

Many of our positions offer rewards for your dedication, including:

  • Comprehensive and affordable medical, dental, and vision insurance.
  • Prescription drug coverage.
  • Flexible spending accounts.
  • Life insurance with AD&D.
  • Employer contributions to retirement savings plans when eligible.
  • Paid time off.
  • Educational assistance.
  • And much more.

Equal Opportunity Employer:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.