Voice Administrator

2 weeks ago

Lanham, Maryland, United States DirectViz Solutions, LLC Full time
Job Summary:

We are seeking a skilled and motivated Voice Administrator to join our team at DirectViz Solutions, LLC (DVS). This position will be on-site in Lanham, MD.

Key Responsibilities:
  • Provide administration and support for voice services, including Voice over IP (VoIP), video, wireless LAN (WLAN), local area networks (LANs), and remote access solutions.
  • Collaborate with government personnel to utilize existing tools and processes outlined in the Performance Work Statement (PWS), while also recommending additional tools and processes to enhance NMCC operations.
  • Ensure seamless integration and interface with various services, including Enterprise Remote Access Program (ERAP) and external circuits (Extranet).
  • Monitor and manage the performance and availability of voice services, responding to incidents and service requests in a timely manner.
  • Document processes, procedures, and technical configurations to maintain operational continuity and knowledge transfer.
  • Participate in change management processes to ensure smooth transitions and service operations in accordance with ITIL practices.
  • Support the ongoing improvement of service delivery and operational efficiency within the NMCC.
Qualifications:
  • Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience.
  • Minimum of five (5) experience in voice administration or a related field.
  • Strong knowledge of voice service technologies, including VoIP, PBX systems, and related network protocols.
  • Familiarity with ITIL V3 framework, specifically in Service Operations and Service Transition.
  • Proven experience in troubleshooting and resolving voice and network issues.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
  • Required certifications: CCNA or CCNP or CCCP.
Physical and Mental Qualifications:
  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team.
  • Learns and memories routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills
  • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
  • DVS retains the right to change or assign other duties to this position.
Equal Opportunity Employer:

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

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