Phone Supervisor Opportunity in Vacation Ownership

4 weeks ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time
Company Overview
Hilton Grand Vacations is a renowned authority in the vacation ownership industry, driven by innovation, quality, and continuous growth. We pride ourselves on being an exceptional employer that fosters a culture of work-life balance and family-friendly benefits.

Estimated Salary Range
$55,000 - $65,000 per annum based on experience and location.

Job Description
This role involves ensuring Quality Assurance Standards of Hospitality are provided to all members, owners, and guests across our properties and via telephone. Key responsibilities include maintaining necessary paperwork, connecting with internal departments, computing billing charges, monitoring progress, making recommendations for team member development, and adhering to company standards.

Required Skills and Qualifications
To succeed in this position, you will require a minimum of six months of customer service experience and six months of supervisory experience. Proficiency in reading, writing, and speaking English is essential, as is the ability to project a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking. Prior high-volume switchboard experience and previous hospitality industry experience are advantageous.

Benefits
We offer an excellent benefit package to our full-time Team Members, including Day One medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits. As an equal opportunity employer, we value diversity and do not discriminate on the basis of various factors.

Others
HGV has earned accolades for its remarkable work and dedication to providing exceptional experiences for our members and guests. Our commitment to fostering a culture of work-life balance and family-friendly benefits has led us to receive four out of five stars from various organizations.

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