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Service Consultant

2 months ago

Spring, Texas, United States Hyundai Dealership Full time

Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Hyundai Dealership. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Greet and Engage with Customers: Provide a warm and welcoming experience for our customers, obtaining necessary information and data to ensure their needs are met.
  • Determine Service Needs: Assess the nature of the desired service and/or complaint, and provide clear and concise information to the customer.
  • Prepare Repair Orders: Write or type clear and precise repair instructions on the repair order for the technician, ensuring accuracy and attention to detail.
  • Provide Estimates: Offer detailed estimates for labor and parts, promoting the sales of labor, parts, and accessories.
  • Meet Sales Goals: Collaborate with the sales team to promote and sell labor, parts, and accessories, driving revenue growth and customer satisfaction.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, technicians, and sales teams.
  • Technical Knowledge: Familiarity with automotive repair procedures and industry standards.
  • Organizational Skills: Ability to prioritize tasks, manage multiple customers, and maintain accurate records.
  • Customer Service Focus: Passion for delivering exceptional customer service, ensuring customer satisfaction and loyalty.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Team Environment: A dynamic and supportive team environment.