Bilingual Account Recovery Expert

3 weeks ago


Des Moines, Iowa, United States Globe Acceptance Full time
Job Description
Globe Acceptance is seeking a highly skilled Bilingual Account Recovery Expert to join our collections team. In this role, you will work closely with clients to resolve account issues, recover outstanding balances, and provide exceptional customer service. If you are a motivated individual with a passion for customer service and account recovery, we encourage you to apply.

Responsibilities:
  • Conduct collection calls and correspondence to recover outstanding balances.
  • Build strong relationships with clients to resolve account issues and address concerns.
  • Analyze account data to identify trends and opportunities for recovery.
  • Collaborate with internal teams to ensure seamless communication and problem-solving.
  • Provide exceptional customer service through phone, email, and other channels.

Requirements:
  • Bilingual proficiency in Spanish and English.
  • Proven track record of success in account recovery and customer service.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Experience with Accounts Receivable a plus.

What We Offer:
  • A competitive salary of $50,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off, including vacation and holidays.
  • Ongoing training and development opportunities to support your career growth.


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