Service Technician

19 hours ago

Huntsville, Alabama, United States Groundworks Full time
{"h1": "Service Technician Job Description", "p": "At Groundworks, we're building something that just can't be replicated. As a Service Technician, you'll be an integral part of the customer journey post-installation, partnering with customers to inspect and service preexisting foundation repair and water management solutions.

Our Service Technicians support our customers with additional solutions options and needs, ensuring they receive the best possible service.

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you

**Key Responsibilities:**

* Execute appointments scheduled with customers
* Travel to customers' homes based on assigned appointments
* Build long-term relationships with customers and professionally represent the company
* Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
* Perform annual customer maintenance visits, examining work previously completed
* Perform reactive service appointments, diagnose, and fix any issues
* Install additional products purchased by the customer as necessary
* Adhere to safety regulations and procedures when carrying out responsibilities
* Examine solutions installed by the company and determine potential warranty or non-warranty work
* Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

**Requirements:**

* Full-time
* Remote & Onsite: Reporting into and working remotely of Branch location
* Servicing area within territory

**Why Groundworks?**

We're a Top Workplaces USA company, offering ownership for everyone, and we're building something that just can't be replicated. Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

**What We Offer:**

* Base Pay + Commission with NO CAP on earnings
* Average annual earnings $120,000
* Company Vehicle and Gas Card provided
* Full-time non-seasonal work
* Pre-qualified, high-quality appointments, no cold-calling required
* Advanced leadership training opportunities from a promote from within led culture
* Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
* Equity in North America's Leading Foundation Repair and Water Management Company

**Qualifications:**

* 1 or more years of proven sales experience preferred but not required
* Construction/Home Improvement experience preferred
* Proven customer relations experience preferred
* High school diploma or GED or equivalent experience
* A valid, non-restrictive Driver's License is required

**Ready to Join Our Team?**

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you Apply now and take the first step towards a rewarding career with Groundworks.

**Contact Information:**

Please submit your application through our website or email us at [insert email]. We can't wait to hear from you

**Disclaimer:**

Groundworks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

**Note:**

This job description is not a contract and is subject to change at any time. Groundworks reserves the right to modify or terminate this job description at any time without notice.

**Groundworks is a Top Workplaces USA company.**

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