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Service Excellence Coordinator

2 months ago

Severn, Maryland, United States Navy Times Full time

Customer Service Specialist

As a vital member of our team, you will:

  • Manage a significant volume of incoming calls
  • Provide assistance to clients regarding product-related questions
  • Ensure a high level of customer satisfaction and foster loyalty
  • Utilize customer relationship management systems for data entry related to customers and orders
  • Keep comprehensive records and generate reports
  • Promote additional product and service offerings

Qualifications:

  • Possession of a Bachelor's Degree
  • A minimum of 2 years of experience in customer service is preferred
  • Strong written and verbal communication abilities
  • Capability to collaborate effectively within a team

We are an equal opportunity employer, making hiring decisions based on qualifications and merit. All recruitment, hiring, training, and job assignments are conducted without regard to protected classifications. We welcome all qualified candidates.