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Patient Service Representative
2 months ago
We are seeking a highly skilled and organized Patient Service Representative to join our team at Bon Secours Mercy Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Register patients and collect co-payments in a timely and efficient manner.
- Make patient reminder calls to verify appointments, required referrals, and pre-certifications.
- Coordinate physician orders and schedule appointments and testing as needed.
- Manage large volumes of inbound calls and provide excellent customer service.
- Update patient information in our computer database and document phone calls as necessary.
- High School Graduate or equivalent.
- Outstanding customer service skills and ability to work under stress.
- Excellent communication and interpersonal skills.
- Ability to work independently and problem solve.
- Organizational skills and knowledge of general office equipment.
We offer a comprehensive benefits package, including:
- Comprehensive medical, dental, and vision plans.
- Prescription drug coverage.
- Flexible spending accounts.
- Life insurance with AD&D.
- Employer contributions to retirement savings plan.
- Paid time off.
- Educational assistance.
Bon Secours Mercy Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
