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Healthcare Scheduling Specialist

2 months ago

Pasadena, Maryland, United States University of Maryland Medical System Full time
Job Overview

Company Background:
The University of Maryland Medical System is dedicated to providing exceptional healthcare services to the communities we serve. Our institution is recognized for its commitment to quality, innovation, and compassionate care, featuring advanced medical technology and a highly skilled workforce.

Position Summary:
As a Medical Scheduling Coordinator in Primary Care, you will play a crucial role in supporting clinical operations through various administrative tasks. Your responsibilities will include managing customer interactions, scheduling appointments, and ensuring accurate patient registration.

Key Responsibilities:
  1. Manage incoming calls and inquiries, utilizing established procedures and resources to assist patients, providers, and staff effectively.
  2. Perform initial patient registration for appointments, ensuring the collection of complete and current patient and insurance information.
  3. Direct complex inquiries to appropriate healthcare providers or management for resolution.
  4. Document all interactions and follow up on outstanding issues to ensure patient satisfaction.
  5. Review and verify scheduled appointments for accuracy, collaborating with colleagues to rectify any discrepancies prior to patient visits.
Qualifications:

Education:
High School Diploma or GED is required.

Experience:
A minimum of one year in a customer service or call-center environment is necessary.

Skills and Competencies:
  • Comprehensive knowledge of administrative functions within a healthcare setting.
  • Recognized problem-solving abilities and resourcefulness.
  • Excellent communication skills, both verbal and written.
  • Proficient in computer applications relevant to the role.
  • Strong commitment to customer service excellence.

Additional Information:
All personal information will be handled confidentially in accordance with EEO guidelines.