Network Operations Coordinator

3 days ago


Herndon, Virginia, United States Acclaim Technical Services Full time
Position Summary

The Network Operations Coordinator will be responsible for providing tiered troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools.

They will serve as liaison between the end users / customers and Sr. technical staff if problems are escalated, process routine customer work orders, monitor system alerts, and manage user accounts.

A minimum of 3-4 days of work per week, including weekends and holidays, with a 12-hour shift schedule, is required.

TS/SCI clearance with polygraph is mandatory.



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