Insurance Industry Marketing Specialist

20 hours ago


Fort Lauderdale, Florida, United States Universal Insurance Holdings Full time
Know Your Rights and Responsibilities

As a Marketing Contact Center Representative at Universal Insurance Holdings, you will play a crucial role in informing yourself and others about their rights and responsibilities. Your responsibilities will include managing a multi-state agency territory, developing and maintaining professional relationships with agencies, hosting virtual meetings and trainings, and delivering concise feedback on daily calls and trainings. You will also work with the Call Center Manager to plan marketing, training, and strategic growth plans for independent agencies. Additionally, you will monitor and report monthly agency production goals, respond to communications in a timely and professional manner, and adhere to company policies and procedures.

Key Skills and Qualifications:
  • Minimum 1 year's industry experience
  • Florida Insurance Licensure: 20-44 or 2-20
  • Strong ability to develop and maintain cooperative working relationships
  • Ability to adapt to a changing environment
  • Experience in handling conflict situations with professionalism
  • Self-motivated and self-disciplined with strong ability to work independently
  • Ability to use decision-making skills to offer options and resolve problems
  • Strong verbal and written communication skills, active listening, and professional phone voice
  • Proficiency in Microsoft Office, including Teams, Word, Excel, and Outlook
  • Fluency in multiple languages is a plus
Benefits:
  • Industry-leading medical, dental, and vision insurance plan
  • 401(k) Retirement Plan with 100% company match on up to 5% of compensation
  • Generous PTO policy
  • Eligible for performance-based bonuses


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