Member Team Lead
1 month ago
We are seeking a highly skilled Member Team Lead to join our Wholesale Operations team at Sam\u0027s Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our wholesale operations.
Key Responsibilities- Lead a team of associates in providing member service and resolving member complaints and issues
- Assist management with supervising associates and ensuring compliance with company policies and procedures
- Communicate and support membership by providing information on membership types, programs, and benefits
- Process memberships, upgrades, and credit accounts, and encourage membership renewals
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
- Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
- Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments
- 6 months retail experience including operating front-end equipment and 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Sam Walton opened the first Sam\u0027s Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam\u0027s Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam\u0027s Club helps make saving simple for families and small business owners.
Sam\u0027s Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam\u0027s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
We believe in understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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