Member Team Lead

3 weeks ago


Montgomery, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will be responsible for providing exceptional member service, leading a team of associates, and driving sales growth. You will be the face of our club, ensuring that every member has a positive experience.

Key Responsibilities
  • Provide member service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
  • Lead a team of associates, providing guidance, training, and feedback to ensure they are meeting their goals and providing excellent service.
  • Drive sales growth by promoting membership, programs, and benefits to current and prospective members.
  • Oversee the front-end area, ensuring that it is clean, organized, and well-stocked.
  • Process memberships, upgrades, and credit accounts, and assist with transactions using registers or self-checkout.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
Requirements
  • 6 months retail experience, including operating front-end equipment and customer service experience.
  • Must be 18 years of age or older.
  • Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

As a Member Team Lead at Sam's Club, you will enjoy a competitive salary, performance-based bonus awards, and other great benefits, including health, financial, and paid time off benefits, as well as opportunities for career growth and development.


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