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Hotel Operations Manager

2 months ago

Cottonwood, United States Sunridge Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Sunridge Hotel Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Hotel Operations
    • Supervise and coordinate the activities of hotel staff, including housekeeping, laundry, and maintenance operations
    • Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary
    • Coordinate with the General Manager to ensure that rooms are available for guests
  • Guest Services
    • Monitor guest feedback and identify areas for improvement
    • Respond to guest complaints and resolve issues in a timely and professional manner
  • Financial Management
    • Oversee the hotel's budget and ensure that expenses are controlled
    • Monitor labor costs and make recommendations for cost savings
  • Leadership and Development
    • Lead and motivate hotel staff to provide exceptional service to guests
    • Develop and implement training programs to improve staff skills and knowledge
Requirements
  • Education
    • Associate's degree in Hotel/Restaurant Management, Business Administration, or a related field
  • Experience
    • 2-4 years of experience in the hospitality industry, with a minimum of 2 years in a supervisory role
  • Skills
    • Advanced knowledge of hospitality industry and business management fields
    • Basic to advanced knowledge of labor analysis and monthly financial analysis
    • Knowledge of sales process, client base, and general market knowledge
    • Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel professional looking for a new challenge, we encourage you to apply for this exciting opportunity.