Automotive Operations Director

6 days ago


Flemington, New Jersey, United States Ciocca Dealerships Full time

Ciocca Dealerships is seeking an experienced Automotive Service Manager to lead our team of automotive technicians and advisors. Located in Pennsylvania and New Jersey, this role offers a competitive salary range of $120,000 - $150,000 per year.

About the Role:

This position requires a strategic thinker who can assess present and future needs, trends, and profit opportunities of the service department. You will establish short and long-term operating and financial objectives for the service department, ensuring alignment with company goals.

We are looking for a strong leader who can hire, coach, lead, train, and supervise automotive technicians and advisors. Your primary focus will be on consistently improving Customer Satisfaction Index (CSI) and performance of advisors.

Key Responsibilities:
  • Strategic Planning: Develop and implement plans to improve service department efficiency and profitability.
  • Talent Management: Hire, train, and develop high-performing teams of technicians and advisors.
  • Performance Improvement: Identify areas for improvement and implement strategies to increase CSI and advisor performance.
Requirements:
  • Proven experience as an Automotive Service Manager in a dealership setting.
  • Strong leadership and coaching skills to motivate and develop teams.
  • Ability to analyze data and make informed decisions to drive business growth.
Benefits:
  • Competitive salary range of $120,000 - $150,000 per year.
  • Opportunities for career growth and professional development.
  • A collaborative team environment that values open communication and feedback.
  • A comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.


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