Social Work Manager

2 days ago

Rochester, New York, United States St. Ann's Community Full time
Social Work Manager

St. Ann's Community is seeking a compassionate and experienced Social Work Manager to lead the Social Work Department in our Portland campus. As a key member of our team, you will be responsible for managing the day-to-day functions of the department, ensuring that our residents and patients receive high-quality social work services.



Key Responsibilities:

  • Coordinate the social work program for St. Ann's Home, Wegman Care Center, and Leo Center for Caring
  • Plan, develop, and administer all Social Work programs and services
  • Demonstrate knowledge of general social work practices and adherence to state and federal regulations
  • Maintain a quality improvement program, including policy review, auditing, and documentation
  • Ensure that problems emergent in Social Work practice are identified and resolved in a timely fashion
  • Establish and maintain relationships with residents, patients, and significant others, providing counseling, support groups, and referrals as needed
  • Continually assess residents' and patients' psychosocial strengths and needs, providing counseling, support groups, and referrals to meet identified needs
  • Act as a liaison between the family and St. Ann's staff, providing supportive services and interpreting policies and procedures
  • Provide social work input to address psychosocial aspects of all resident and patient care needs, including behavioral issues, psychotropic medication use, and physical/cognitive decline
  • Coordinate Social Work activities with other major departments, including Administration, Admissions, Nursing, Medical, Dietary, Recreation Therapy, Facility Services, Finance, and Pastoral Care
  • Actively maintain quality working relationships with other departments and external agencies
  • Maintain liaison relationships with community agencies essential in the execution of the Social Work Mission in St. Ann's
  • Serve as a liaison to the Hospice Agencies contracted with St. Ann's Community
  • Serve as a liaison between United Health Care Optum personnel and the Social Work department
  • Serve as a liaison to the Sr. Psychology Services Program
  • In conjunction with the Life Enrichment Coordinator, actively pursue ways for St. Ann's Home to move forward in the culture change journey
  • Actively seek out and support education regarding person-centered care for self, staff, and others within the organization
  • Serve as a role model and assist the organization in ensuring that the needs, routines, wants, and desires of the individual are supported and met
  • Demonstrate knowledge and adherence to state and federal regulations in administering the St. Ann's, WTCC, and LCC social work policies and procedures
  • Review, update, and/or develop new social work policies and procedures annually
  • Ensure that policies and procedures are communicated to staff effectively
  • Conduct bi-weekly staff meetings and maintain minutes of meetings
  • Complete monthly rounding with all direct reports and submit to supervisor
  • Assure quality working and liaison relationships with internal and external parties
  • Create and maintain a positive working environment
  • Coordinate St. Ann's Home Resident Council and Family Council
  • Coordinate St. Ann's Home Quarterly Newsletter with the Life Enrichment Coordinator
  • Maintain timely documentation of events and all required paperwork, including MDS, CAAS, and ICCP
  • Coordinate resident/patient group meetings, including Resident Council and family/resident/patient support and informational groups
  • Coordinate transportation needs for residents/patients on an as-needed basis
  • Assist residents/family and significant others in making application to MCDSS for Medicaid and provide interpretation and assistance with health-related forms
  • Provide supervision of social work students from area colleges
  • Facilitate the application of Resident's/Patient's Rights in daily care issues
  • Provide rotating weekend social work coverage
  • Perform tasks as assigned by the Manager


Candidate Requirements:

  • Master's Degree in Social Work (M.S.W.) or Gerontology preferred, Bachelor's degree in Social Work (B.S.W), Gerontology; four to ten years related experience and/or training; or equivalent combination of education and experience
  • Three years' minimum experience in Geriatric Social Work, including supervisory experience


St. Ann's Community is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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