Customer Service Representative

1 day ago


Miamisburg, Ohio, United States Civista Bank Full time
Job Overview

Civista Bank is seeking a highly motivated and customer-focused Personal Banker I to join our team. As a key member of our retail banking team, you will be responsible for building strong relationships with customers and providing solutions to help them achieve their financial goals.

Salary Information

The estimated salary for this position is between $45,000 and $60,000 per year, depending on experience and qualifications.

Key Responsibilities
  • BUILD STRONG CUSTOMER RELATIONSHIPS: Process transactions, assess customer needs, recommend products, and refer partners to customers to create an exceptional customer experience.
  • DEVELOP EXPANDED PRODUCT KNOWLEDGE: Familiarize yourself with Civista Bank's products and services to fulfill customer needs, open new accounts, perform maintenance, meet cross-sell goals, and solve problems daily.
  • Maintain cash levels and outages within established guidelines.
  • EFFECTIVE COMMUNICATION: Consistently communicate internally and externally, adhering to regulations, policies, and procedures to ensure the safety and soundness of customers and the bank.
  • TECHNOLOGY ENABLEMENT: Understand and encourage the use of technology in everyday banking interactions, including teaching customers how to use mobile banking, P2P, online banking, etc.
Requirements
  • REQUIREMENTS:
  • 2-3 years of previous teller experience required.
  • EXCELLENT ORAL, WRITTEN, AND PRESENTATION SKILLS.
  • DETAIL ORIENTED WITH ABILITY TO WORK UNDER DEADLINES WITH FREQUENT INTERRUPTIONS.
  • HIGH SCHOOL DIPLOMA OR EQUIVALENT REQUIRED.
  • Above-average knowledge of technology and willingness to adapt to new software technologies.
Working at Civista Bank

We offer a dynamic and supportive work environment that fosters growth and development. As a Personal Banker I, you will have opportunities to learn and grow with our team, and contribute to the success of Civista Bank.



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