Customer Service Representative
4 weeks ago
**Concierge Position Summary**
We are seeking a highly skilled and customer-focused Concierge to join our team at American House Senior Living Communities. As a key member of our weekend staff, you will be responsible for ensuring the highest quality of customer service is available for our residents.
**Key Responsibilities:**
- Provide exceptional customer service to residents and guests
- Answer and direct phone calls, greet guests and residents, and respond to resident concerns
- Provide administrative and clerical support, including scheduling appointments and receiving and sorting mail and deliveries
- Be proficient in word processing, spreadsheets, and email
- Carry out emergency procedures as required and be knowledgeable in using the BILD sales system
- Oversee weekend activities and notify the Executive Director of emergency situations
- Report areas or articles in need of repair to the Assistant Director
**About American House Senior Living Communities:**
Founded in 1979, American House Senior Living Communities is a leading provider of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. We are committed to creating sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.
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