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Customer Service Representative

2 months ago

Kutztown, Pennsylvania, United States Hampton Inn & Suites Full time

**Job Summary**

As a Guest Services Agent at Hampton Inn & Suites, you will play a vital role in delivering exceptional guest experiences and driving business success. Your primary responsibility will be to greet and register guests, ensuring a seamless and welcoming experience from check-in to check-out.

**Key Responsibilities:**

  • Greeting and Registration: Greet guests warmly and efficiently, completing the registration process with accuracy and attention to detail.
  • Check-Out Process: Assist guests with check-out, ensuring rooms and services are correctly accounted for and all necessary procedures are followed.
  • Product Knowledge: Demonstrate a thorough understanding of hotel information, including room categories, rates, packages, promotions, and local area attractions.
  • Upselling and Cross-Selling: Use effective up-selling techniques to promote hotel services and facilities, maximizing room occupancy and driving revenue growth.
  • Guest Inquiries and Complaints: Respond to guest inquiries and resolve issues in a timely, friendly, and efficient manner, ensuring guest satisfaction and loyalty.
  • Message Handling: Receive, input, retrieve, and relay messages to guests, ensuring seamless communication and exceptional service.

**Requirements:**

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong product knowledge and up-selling skills
  • Ability to multitask and prioritize tasks effectively
  • High school diploma or equivalent required