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Practice Operations Assistant

2 months ago

Brockton, Massachusetts, United States Gather Health Full time

Job Summary

We are seeking a highly organized and motivated Practice Operations Partner to join our team at Gather Health. This role is responsible for providing exceptional patient experience and administrative support to our primary care providers and care team.

Key Responsibilities

  • Welcoming patients as they enter the clinic and communicating their arrival to the relevant care team members
  • Handling incoming requests, such as appointment scheduling, form completion, medication refills, etc.
  • Initiating outbound administrative requests, such as medical record requests and specialty appointment booking
  • Sorting and triaging incoming mail and faxes, including scanning and e-filing documents
  • Providing information and facilitating office tours for patients interested in joining our practice
  • Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.
  • Verifying patient insurance and collecting applicable copays for services
  • Assisting with scheduling follow-up appointments and referral appointments
  • Assisting with scheduling transportation for our patients
  • Preparing and submitting accurate insurance claims within the required timeframes
  • Resolving claims issues with third-party insurance carriers and facilitating requested information in a timely fashion
  • Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
  • Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals
  • Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible

Requirements

  • High school diploma or G.E.D.
  • Minimum of two years of experience working a front desk function in a medical clinic
  • Strong interpersonal skills with experience working in settings requiring frequent communication
  • Experience with basic office tools
  • Strong verbal, written, and reading comprehension skills in English
  • Ability to work physically in a clinic 8am to 5pm Monday through Friday
  • Ability to work for any employer in the United States

Preferred Qualifications

  • Strong knowledge of Medicare billing and CPT coding
  • Experience with Athena or another Electronic Health Record software
  • Experience working in a primary care setting
  • Experience with seniors, under-served populations, individuals with disabilities or other complex social needs
  • Bilingual in Haitian Creole, Spanish, or Cape Verdean

What We Offer

  • Competitive pay and benefits for our Full-Time colleagues
  • Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
  • 11 Paid Holidays
  • Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
  • Short and Long-Term disability insurance at no cost to you
  • Basic life insurance coverage at no cost to you
  • 401K plan with 100% match up to 4% of income
  • Employee Assistance Program at no cost to you
  • Free onsite parking
  • Supplemental benefits available for discounted prices