Operations Director
2 months ago
Xactly byGTE is seeking an experienced Operations Manager to oversee the efficient and effective operation of multiple divisions within a company, including construction, restoration, and administration.
Key Responsibilities:- Develop and implement annual operational plans and budgets with the executive team.
- Set and monitor quarterly objectives for division managers.
- Manage and support operational activities across all divisions.
- Lead, motivate, and support teams to achieve high performance.
- Conduct performance reviews and ensure compliance with company policies.
- Oversee customer satisfaction throughout project lifecycles.
- Implement quality assurance protocols and address customer feedback.
- Develop and monitor departmental budgets.
- Analyze financial data to support profitability and informed decision-making.
- Manage financial risks and assist with budgeting for construction projects.
- Establish and update policies and procedures for consistent operations.
- Use key performance metrics to evaluate and improve performance.
- Ensure legal and regulatory compliance and manage resource allocation.
- Communicate with management, staff, vendors, and subcontractors.
- Stay updated on industry practices and technologies.
- Assist with recruiting, training, and other tasks as needed.
- 5+ years management experience in the Fire and Water Restoration industry.
- Ability to manage $6m+ branch operations.
- High school diploma/GED, college degree preferred.
- IICRC certifications-WRT and ASD, Master designation a plus.
- Effective written and oral communication.
- Excellent leadership and effective communication skills.
- Knowledgeable at estimating, job costing, and quality control.
- Working knowledge of Microsoft Outlook, Excel, Word, and Xactimate estimating software.
- Experience working with property owners and clients.
- Ability to successfully complete a background check subject to applicable law.
- Salary $100,000 to $125,000 DOE plus Commission & Bonuses.
- Health, Dental, Vision, Life Insurance Available.
- 401(k)
- Paid Time Off.
Xactly byGTE is an Equal Opportunity Employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity.
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