Health Technician- Telehealth Clinical Specialist

1 week ago


Sheridan, Wyoming, United States Department of Veterans Affairs Full time
Job Summary

This is a challenging and rewarding opportunity to join the Department of Veterans Affairs as a Health Technician- Telehealth Clinical. As a key member of our team, you will play a vital role in delivering high-quality telehealth services to our patients. If you are passionate about healthcare and have excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Prepare the clinical environment for telehealth encounters, including setting up medical and telecommunications equipment.
  • Serve as a telepresenter during clinical video telehealth (CVT) and VA Video Connect (WC) encounters, ensuring a smooth and effective experience for patients and providers.
  • Manage clinical data and images for store and forward telehealth (SFT) encounters, following VHA national guidelines.
  • Ensure patient care is delivered safely by following proper procedures for inventory management, cleaning, and patient safety.
  • Communicate effectively with patients, providers, and administrative staff to ensure seamless telehealth operations.
  • Provide patient education and support, including answering questions and addressing concerns related to telehealth technologies.
  • Collaborate with the Facility Telehealth Coordinator to resolve process issues, equipment needs, and logistical challenges.
Requirements
  • One year of experience in a healthcare field, demonstrating the ability to perform the work or providing an understanding of the work.
  • Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
  • Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service, and patient education.
  • Ability to provide and receive guidance and technical direction.
  • Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
  • Ability to read, interpret, and apply complex written instructions.
  • Knowledge of general clinical policies and procedures in a healthcare environment.
  • Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
Working Conditions

This position requires prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items. The work requires above-average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.



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