Emergency Response Coordinator

3 days ago


Carrollton, Texas, United States Allegiance Mobile Health Full time
Job Summary

Allegiance Mobile Health is seeking a skilled Emergency Response Coordinator to join our team. In this critical role, you will be responsible for receiving and processing emergency and non-emergency requests for ambulance and wheelchair van transportation.

As an Emergency Response Coordinator, you will utilize our sophisticated Computer Aided Dispatch (CAD) system to monitor, update, and control the locations and movements of units. You will also provide mapping and routing information to units, assist customers with transportation-related issues, and maintain constant communication with customers and facilities.

This is a fast-paced and dynamic role that requires excellent customer service and communication skills, as well as the ability to multi-task in high-stress situations. If you are a team player with a passion for providing exceptional service, we encourage you to apply.

Key Responsibilities
  • Receive and process emergency and non-emergency requests for ambulance and wheelchair van transportation
  • Utilize CAD system to monitor, update, and control unit locations and movements
  • Provide mapping and routing information to units
  • Assist customers with transportation-related issues
  • Maintain constant communication with customers and facilities
Requirements
  • High School Diploma or equivalent
  • Emergency Medical Dispatch Certificate and CPR, required or obtained within six months
  • Knowledge of Medical Terminology
  • Bilingual preferred, but not required


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