Consumer Loan Specialist

We are a growing financial services company that rewards performance and gives back to our community. With over 70 years of experience, we have helped our customers meet their personal finance goals by providing a variety of consumer loans and flexible lending options.

We are seeking a highly motivated and customer-focused Consumer Loan Specialist to join our team. As a key member of our branch, you will be responsible for ensuring a positive total customer experience while originating consumer loans, completing loan applications, and developing strong customer relationships.

• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Closely meet or exceed loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Process insurance claims, follow-ups, and payments daily and maintain insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
• Professional demeanor, positive attitude, strong communication, and customer relations skills are a must.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet our acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products.

• Health, Dental, & Vision Insurance.
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day.
• 401k + employer match.
• Company-provided Life Insurance & Long Term Disability.
• Employee Assistance Program - Confidential mental health support.

We offer a competitive compensation and benefits package, including a monthly incentive bonus pay, internal promotions, and a supportive culture that encourages growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.