Field Service Technician

1 month ago

Bloomington MN USA, United States SICK Full time
About SICK

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With over 1,000 patents, innovation and technology are at the core of our business.

We focus on Sensor Intelligence, which enables us to develop products for every phase of production in various industries, including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, and maritime.

Job Summary

This position has primary responsibility to support the various SICK Services and Products throughout North America. The ideal candidate will have excellent customer service skills, be able to work independently, and have a strong understanding of technical concepts.

Responsibilities
  • Provide exceptional customer service by effectively managing customer expectations.
  • Support various Services Organization programs.
  • Build support structures and populate with SICK equipment.
  • Make electrical connections of SICK equipment.
  • Configure SICK products utilizing laptop and configuration software.
  • Provide onsite commissioning of installed equipment following established criteria.
  • Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.
  • Able to properly troubleshoot, diagnose, and replace SICK equipment.
  • Regular attendance and timeliness.
  • Provide accurate and timely service reports, timecards, and travel expenses.
  • Attend required training sessions as assigned.
Qualifications
  • Two-year college degree, technical school or equivalent work experience required.
  • Four-year college degree is preferred, with years of prior field service experience.
  • This is a travel position and will require domestic and international travel upwards of 85% of time.
  • Available to work alternative schedules including weekends, nights, and on-call hours is required.
  • Strong communication, organizational, and interpersonal skills.
  • Legally permitted to work in the United States.
Additional Requirements
  • Successfully attend and complete logistics automation initial product boot camp training class.
  • Successfully attend and complete all assigned SICK training (LMS, SIA-Online, On-the-job, etc.).
  • Successfully install, static test, and commission a minimum of at least two single line fixed depth of field scanner.
  • Successfully install, static test, and commission a minimum of at least two single line auto-focus scanner.
  • Successfully install, static test, and commission a minimum of at least two CDM module CLV based master/slave scanner system.
  • Working knowledge of SOPAS and CLV Setup engineering software.
  • Demonstrate ability to write simple evaluation conditions and output format expressions.
  • Receive on the job training from senior technicians.
  • Complete assigned core positional tasks and obtain site lead qualification book endorsements.
  • Completed assigned Cornerstone SICK U or Mosaic site training classes.
  • Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.
  • Demonstrate ability to complete and meet the administrative job requirements, (Expense reports, daily reports, PMI's, etc.) and other tasks as assigned.
  • Demonstrate ability to assemble scanner system 80/20 frames.
  • Ability to work in a team environment with senior technicians.
Core Competencies

At SICK, we value employees who demonstrate the following core competencies:

  • Ethics and Integrity
  • Personal Growth and Learning
  • Customer Focus
  • Personal Accountability
  • Building Effective Relationships

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