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Studio Operations Leader

2 months ago

SaintBrieuc, Bretagne, United States Orangetheory - Franchise #0248 Full time

Join Our Team as a Studio Operations Leader

At Orangetheory - Franchise #0248, we believe in the power of fitness to transform lives. We are searching for a dynamic individual who is passionate about driving sales, delivering exceptional customer service, and inspiring a team to achieve their highest potential.

Your Role: As the Studio Operations Leader, you will be the heartbeat of our studio, ensuring a vibrant and energetic environment for both members and staff. You will take charge in the absence of the Studio Manager, fostering collaboration and setting ambitious goals to exceed expectations.

Key Responsibilities:

  • Begin each shift by evaluating the day's classes and tasks, preparing the team for success.
  • Achieve personal sales targets while motivating the team to reach their goals.
  • Maintain a clean, safe, and welcoming studio atmosphere for all members.
  • Ensure timely follow-up on leads to book introductory classes effectively.
  • Manage billing issues, including declined payments and expiring credit cards.
  • Re-engage missed guests and encourage their return to the studio.
  • Process membership freezes and terminations promptly, ensuring clear communication with members.
  • Oversee class reconciliations and prepare for upcoming sessions.
  • Participate in weekly leadership meetings to strategize with the Studio Manager and other leaders.
  • Serve as the primary contact for member inquiries and concerns in the absence of the Studio Manager.
  • Train and mentor new staff members according to the established training program.
  • Assist in studio marketing initiatives and community engagement efforts.
  • Support the Studio Manager in organizing team meetings focused on sales and performance.

What We Offer:

  • Opportunities for monthly commissions and bonuses.
  • Complimentary Orangetheory Fitness workouts at our studio.
  • Discounts on Orangetheory retail merchandise.
  • Professional development and career growth opportunities.
  • Health care coverage and paid time off.

Note: Specific duties and requirements may vary by location. Further details will be provided during the interview process.

By applying, you acknowledge that you are seeking a position with an independently owned and operated Orangetheory Fitness franchisee, responsible for all employment-related matters.