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Healthcare Engagement Specialist

1 month ago

Melbourne, Florida, United States HireTalent Full time
About the Role:

We are seeking a skilled Customer Service Representative Liaison to join our team at HireTalent. This is a full-time position that offers a competitive salary of $45,000 - $55,000 per year, depending on experience. Our ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. If you are a motivated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity

Duties and Responsibilities:
* Reach out to members for various health plans to inform them of their eligible cancer screenings/wellness visits
* Schedule appointments and confirm procedures were performed
* Conduct research on each case, reach out to the physician's office, make outbound calls to our members, and field incoming calls from members
* Track and communicate system errors in an expediential and thorough manner
* Self-report metrics successfully and regularly
* Take requests for care management from patients, physician offices or imaging centers
* Research issues regarding the certification process and forward to the appropriate parties
* Deliver basic technical, administrative, or operative Customer Service tasks
* Perform simple data entry, sort requests, and maintain files

Requirements:
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 1-2 years of experience in a related field
* Excellent communication skills, both written and verbal
* Ability to work in a fast-paced environment
* Strong organizational and time management skills
* Basic computer skills and proficiency in Microsoft Office applications

What We Offer:
* Competitive salary of $45,000 - $55,000 per year, depending on experience
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Professional development opportunities

About Us:
HireTalent is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceeding customer expectations. Our mission is to provide compassionate, personalized care that improves the lives of our patients and their families. We are committed to fostering a culture of excellence, respect, and teamwork, and we seek talented individuals who share our values to join our team.