Assistant Manager
1 month ago
As a key member of our leadership team, you will play a crucial role in driving business success. Your primary responsibility will be to create genuine connections with customers, fostering loyalty and excitement for our brand. You will also provide in-the-moment feedback and coaching to help team members reach their full potential. Additionally, you will partner with your leadership team to make adjustments as needed to drive the business forward.
Key Responsibilities
- Develop and maintain strong relationships with customers to drive loyalty and sales.
- Observe and assist team members on the selling floor to ensure excellent customer service.
- Lead fit sessions to enhance product knowledge and fuel a style obsession.
- Help team members improve customer interactions by sharing specific actions to enhance outcomes.
- Ensure the team is on track to meet goals and exceed customer expectations.
- Own the selling floor and ensure the right people are in the right place at the right time.
- Be prepared to step in for another manager as needed.
- Plan and execute local events that tie to the community and drive incremental traffic and sales.
About You
- You will be successful in this role if you have a passion for our brand, customers, and teams.
- You have a great fashion aesthetic and are plugged into what's happening in the industry and community.
- You have a track record of setting and achieving goals.
- You are energized by change and can shift gears quickly to rally the team behind new strategies and projects.
- You make smart decisions by actively listening, understanding data, and looking beyond the obvious.
- You have a high school diploma or equivalent combination of education and experience.
- You have 2 or more years of experience with similar scope, specialty retail preferred.
- You communicate effectively and confidently.
- You process information and operate store systems accurately.
- You are available when we are busy, including nights, weekends, and holidays.
- You are adept with technology and apps and familiar with industry-related blogs and feeds.
- You must be able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 pounds.
- You must regularly move around all store areas and be accessible to customers.
Perks
- Competitive base pay and bonus programs.
- Flexible days and hours.
- Amazing merchandise discounts.
- 24/7 free confidential help with personal and work concerns.
- Personal and professional development.
- Giving back – volunteer program, disaster relief funds, charitable matching donations.
- Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.
- Time Away – paid time off, holidays, parental leave, disability leave, bereavement.
- 401(k) plan with company matching contributions.
Note
- Availability of benefits and perks may be subject to work location and employment type.
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