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Customer Experience Representative

1 month ago

Raleigh, North Carolina, United States Enterprise Holdings Full time
Customer Experience Representative

Enterprise Holdings is seeking a Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our rental car customers.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
Requirements:
  • Must be at least 18 years old
  • High school diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must live within a 45-minute commute of the rental location
  • Apart from religious observation, must be able to work the following shift/schedule:
    • Thursday - Monday 9:00 am - 5:00 pm
    • Sunday - Thursday 3:00 pm - 12:00 am
    • Tuesday - Saturday 3:00 pm - 12:00 am
What We Offer:
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401(k) with matching profit sharing
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Training and development

We are an equal opportunity employer and welcome applications from diverse candidates.