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Client Support Specialist

2 months ago

Alpine, United States Brook Street Full time

Join Our Team as a Client Support Specialist

Brook Street is excited to partner with a reputable organization that prioritizes exceptional customer service. We are on the lookout for enthusiastic and customer-oriented individuals to become part of our client's call center team as a Client Support Specialist.

Your Role:

As the initial point of contact for our customers, you will be tasked with addressing inquiries swiftly and professionally, adhering to the company's core values.

Working Hours: Monday to Friday, with alternating shifts (8:00 AM - 4:30 PM and 9:00 AM - 5:30 PM). This position is fully office-based, with no weekend shifts required.

Compensation: Up to $12.00 per hour

Employment Type: Temporary to permanent position

Perks and Benefits:

  • Enjoy treat days in the office
  • Opportunities for career advancement
  • No weekend work
  • Complimentary parking on-site
  • A positive and engaging work environment
  • Continuous training and development programs

Key Responsibilities:

  • Manage a substantial volume of incoming calls (averaging 50-70 daily)
  • Efficiently and professionally address customer inquiries
  • Demonstrate meticulous attention to detail
  • Establish payment plans and process transactions
  • Promote additional products and services that may benefit customers
  • Create and oversee new customer accounts
  • Deliver outstanding customer service while maintaining a positive demeanor
  • Exhibit excellent communication and interpersonal skills
  • Be confident on the phone and maintain a courteous manner

If you are seeking a fulfilling career where customer service is valued, we encourage you to consider this opportunity with Brook Street.