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Aventura Mall Concierge

1 month ago

Miami, United States Shopping Center Management d b a Turnberry Associates Full time
About Us

Aventura Mall is a premier shopping destination in Miami and South Florida, offering a unique blend of luxury brands, dining options, and entertainment experiences. As a Concierge at Aventura Mall, you will play a key role in providing exceptional customer service and ensuring a memorable experience for our guests.

Job Summary

The Concierge will be responsible for assisting guests with directions, store locations, and local area information, as well as promoting mall events and services. This is a seasonal position, requiring a flexible and team-oriented individual who can work well under pressure.

Responsibilities
  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist guests with directions, store locations, and local area information, using knowledge of the mall and surrounding area to provide accurate and helpful responses.
  • Promote mall events and services, such as special promotions and holiday activities, to enhance the guest experience.
  • Work collaboratively with other Concierge team members to ensure seamless service delivery and effective communication.
  • Support Public Safety and local Emergency Services during emergency situations, as needed.
Requirements
  • Bilingual preferred
  • At least 1 year of customer service experience
  • Ability to multi-task and work well under pressure
  • Excellent communication and interpersonal skills
  • Familiarity with Aventura Mall and surrounding areas preferred