Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Foster strong customer relationships and monitor their engagement and progress.
- Collaborate with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver training services to customers.
- Demonstrate substantial program knowledge and assist customers through multiple phases of the application process.
- Aid customers in accessing services aligning with program objectives.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members to resolve participant issues.
- Maintain accurate and timely case notes for all customer interactions.
Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required.
- Must be fluent in Spanish and English.
- Prior work experience in customer service, data entry, or data processing.
- Experience working with MS office applications (Excel, PowerPoint, and Word).
What We Offer:
- Competitive compensation and bonuses based on performance.
- Comprehensive insurance coverage, including medical, dental, vision, and prescription plans.
- 401K retirement savings plan with company matching.
- Paid time off, holidays, and extended sick leave.
- Short and long-term disability coverage.
- Employee assistance program (EAP) for physical, emotional, and financial wellness.
- Recognition platform for outstanding employee contributions.
- Diversity, equity, and inclusion initiatives.
- Tuition reimbursement for ongoing education and development.
- Employee perks and discounts.
- Maximus wellness program and resources.
- Professional development opportunities, including training programs, workshops, and conferences.
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