Claims Coordinator
3 days ago
As a Claims Coordinator at the Institute of Inspection, Cleaning and Restoration Certification, you will play a vital role in the claims process, ensuring that all necessary documentation and procedures are followed to meet the required program guidelines.
Key Responsibilities:- Manage data entry for each claim from First Notice of Loss through to completion in the CRM system.
- Review and ensure compliance with daily tasks and job requirements.
- Monitor and update jobs in the operating system to ensure efficient flow through the claims process.
- Ensure accurate and timely uploading of photos and documents, as well as follow-up with homeowners and insurance/mortgage information.
- Create and assist with job estimates, reviewing final estimates to ensure completeness according to company standards.
- Manage customer service issues and complaints, documenting actions and resolution.
- Understand and adhere to company cycle times and SLAs for each job and phase.
- Communicate effectively with customers, adjusters, and other stakeholders to ensure timely resolution of claims.
- High school diploma/GED required.
- IICRC Certifications preferred but not required.
- Exceptional customer service skills.
- Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
- Strong time management and organizational skills.
- Dependable and adaptable to operate in a fast-paced work environment.
- Ability to manage confidential information.
- Strong problem-solving skills.
The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 20 pounds occasionally.
- Sit for long periods while using office equipment.
- Perform repetitive motions, such as typing and data entry.
- Close visual acuity to perform detail-oriented activities.
- Be exposed to various inside working conditions.
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Claims Coordinator
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2 months ago
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