Warehouse Technical Support Specialist
4 days ago
With an estimated salary range of $85,000 to $110,000 per year, this role offers a comprehensive compensation package that reflects the company's commitment to its employees.
About Southern Glazer's Wine & SpiritsSouthern Glazer's is the largest distributor of beverage alcohol in North America, with a proud history of delivering impeccable service. As a multi-generational, family-owned company, we pride ourselves on creating a captivating and rewarding experience for our employees.
Job DescriptionOverview:
- This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, providing timely resolutions to issues affecting business operations.
- The successful candidate will be responsible for maintaining warehouse equipment and spare inventory, ensuring seamless functionality.
Key Responsibilities:
- Provide top-notch support to the division (24x7) or as directed by your manager (rotation).
- Train employees on procedures and systems to ensure a smooth learning curve.
- Manage and assist with maintaining Material Handling systems, including conveyor belts and lift systems.
- Collaborate with relevant Warehouse Equipment vendors to resolve issues and improve service performance at Distribution Centers.
- Train distribution center employees on procedures and MHE systems to enhance their knowledge and skills.
- Act as the first point of contact for onsite support at respective Distribution Centers.
- Handle incidents and provide level 2 support for remote small and medium distribution centers, triaging issues to level 3 when necessary.
Additional Responsibilities:
- Document and escalate issues to the appropriate vendors and SGWS SCM support groups.
- Manage and maintain spare parts inventory, reporting as required to ensure systems are ready for production.
- Be always on call and available for ownership of the MHE systems function.
- Perform root cause analysis of reliability issues to identify areas for improvement.
- Implement operations continuous improvement measures and initiatives to drive growth and efficiency.
- Bachelor's Degree in Industrial, Mechanical, Business Administration, Computer Science, Information Systems, or other related fields.
- A minimum of 5 years of work experience, with at least 1 year in Warehouse Operations & Support.
- Working knowledge of PLC operations, PLC electrical panels, Motor starters, overloads, and basic wiring.
- Knowledge of wholesale distribution is strongly preferred.
- Proficiency in MS Office and general desktop software is required.
- Good understanding of Excel is strongly preferred.
- Experience with conveyor systems, pick-to-belt operations, and other MHE systems, including software such as Warehouse Control Systems and Warehouse Management Systems.
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