Warehouse Technical Support Specialist
7 days ago
Overview
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Our mission is to deliver impeccable service in 44 states, plus the District of Columbia, Canada, and the Caribbean.
We're looking for an experienced Warehouse Technical Support Specialist to join our team. As a key member of our logistics operations team, you will be responsible for providing technical support to our warehouse systems, ensuring that all equipment functions as intended to support ongoing business operations.
Job Description- Primary Responsibilities:
- Provide technical support to the division (24/7) or as directed by your manager (rotation).
- Provide training for employees on procedures/systems.
- Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM's in motion scanners, VFD's, Servo Motors and controls, etc.).
- Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs.
- Provide training for distribution center employees on procedures/MHE systems.
- Initial point of contact for onsite support at respective Distribution Center.
- Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed.
- Perform proactive maintenance for warehouse equipment.
- Bachelor's Degree (Industrial, Mechanical, Business Administration, Computer Science, Information Systems, or other industry-related curriculum) or Sufficient and relevant work experience.
- 5 or more years of work experience.
- Minimum one year of work experience in Warehouse Operations & Support.
- Working knowledge of PLC operations and PLC electrical panels.
- Working knowledge of Motor starters, overloads, and basic wiring.
- Knowledge of wholesale distribution strongly preferred.
- MS Office and other general desktop software experience required.
- Good understanding of Excel strongly preferred.
- Must have some experience with conveyor systems, pick-to-belt operations, and other MHE systems including software such as Warehouse Control Systems, Warehouse Management Systems, and not limited to Lift Systems Management Systems and Maintenance Tracking Software.
Estimated Salary Range: $60,000 - $80,000 per year, depending on experience.
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