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Customer Service Operations Supervisor

2 months ago

Las Cruces, New Mexico, United States Mass Markets Full time
Customer Service Operations Supervisor

Are you ready to take the next step in your career with a dynamic and expanding organization? At Mass Markets, we are seeking a dedicated professional to oversee our customer service team.

Key Responsibilities:

  • Manage and mentor a team of customer service representatives, ensuring high levels of performance and satisfaction.
  • Develop training programs to enhance team skills and knowledge.
  • Monitor and analyze team performance metrics to drive continuous improvement.

Qualifications:

  • Proven experience in a leadership role within a customer service environment.
  • Exceptional communication and interpersonal skills.
  • Ability to motivate and inspire a team to achieve their goals.

If you possess a passion for customer service and a desire to lead a team towards success, we encourage you to consider this opportunity with Mass Markets.