Hospitality Ambassador

4 weeks ago


Chicago, Illinois, United States Sophy Hyde Park Full time
About the Role

Sophy Hyde Park is seeking a highly skilled and enthusiastic Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Check-in and Check-out: Greet guests upon arrival, ensure a smooth check-in process, and handle check-out procedures efficiently.
  • Customer Service: Provide information about hotel amenities, services, and local attractions, respond promptly to guest inquiries, and address concerns in a timely manner.
  • Reservation Management: Handle reservations, cancellations, and modifications accurately and efficiently, process payments, and maintain accurate records of guest transactions.
  • Team Collaboration: Coordinate with other departments to fulfill guest requests and preferences, maintain a clean and organized front desk area, and assist with luggage handling and transportation arrangements as needed.
  • Quality Assurance: Uphold company policies and procedures to ensure the safety and security of guests and their belongings, and participate in training programs to enhance your skills and knowledge.
Requirements
  • Customer Service Experience: Prior customer service experience is preferred, but not required.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
  • Problem-Solving: Ability to think critically and resolve guest concerns in a professional and courteous manner.
  • Adaptability: Flexibility to work in a fast-paced environment and adapt to changing situations.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including health insurance, dental and vision insurance, and a 401K program.
  • Opportunities for Growth: Opportunities for professional growth and development, including training programs and career advancement opportunities.
  • Work-Life Balance: A supportive work environment that promotes work-life balance and well-being.


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