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Full-Time Leader

2 months ago

Branson, Missouri, United States Tapestry Full time
About the Role

We are seeking a highly skilled and experienced Retail Supervisor to join our team at Kate Spade. As a key member of our store operations team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store presentation.

Key Responsibilities
  • Client & Service Expert: Develop business-driving initiatives to build repeat business and attract new customers to the store.
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
  • Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on sales training process to ensure the highest level of customer service and sales.
Leadership Presence:
  • Achieve personal sales goals.
  • Educate team on sales plans, personal sales goals, store stats, and drive team to achieve them.
  • Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
  • Foster a team environment by creating a fun, competitive, inviting atmosphere.
Building Brand Equity:
  • Understand and communicate the Kate Spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure store presentation standards are achieved and maintained.
Operational Excellence:
  • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
  • Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain the integrity of the inventory.
  • Adhere to Kate Spade loss prevention policies and operational procedures.
Requirements
  • Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
  • Prior luxury goods experience preferred.
  • Strong written and verbal communication skills.
  • Detail-oriented.
  • Proactive ability to multi-task and prioritize.
Competencies
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems.