Telecom Operator

Job Summary

We are seeking a skilled Telecom/Communication Center Operator to join our team at Mayo Clinic. As a key member of our communication team, you will be responsible for processing incoming and outgoing calls, providing communication assistance, and following established hospital policies.

Responsibilities

• Process incoming and outgoing calls from patients, visitors, staff, and the general public.
• Provide communication assistance in a variety of situations.
• Follow established hospital policies and procedures accurately and in a timely manner.
• Make phone calls, overhead public address announcements, pages, and other electronic notifications.
• Assist callers in a polite, articulate, professional, and clear manner.
• Search phonetically in a database and multitask to accurately process a high rate of telephone calls.

Requirements

• High school diploma or equivalent (G.E.D.).
• Computer and keyboarding experience.
• General telephone and telecommunications knowledge.
• Minimum of 2 years customer service experience.

Working Conditions

The Telecom/Communication Center is operational 24 hours a day, and preparedness to work any shift is required. The Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time.

Mayo Clinic is an Affirmative Action and Equal Opportunity Employer

We are committed to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.