Cloud Infrastructure Operations Delivery Director

4 weeks ago


Orlando, Florida, United States Capgemini Full time

Job Summary

Capgemini is seeking a highly skilled Cloud Infrastructure Operations Delivery Director to lead our network services team. The ideal candidate will have a deep understanding of network services and be able to discuss technologies at an executive level.

Key Responsibilities

  • Lead and ensure the success of network services, including responsibility for the success of the regional support, data center, voice, network operations center, situation management, global wireless, and global WAN teams.
  • Ensure teams are meeting technology refresh, incident management, request management, problem management, asset management, audit, and documentation commitments.
  • Ensure contract, finance, and service level agreements (SLAs) are being met.
  • Identify and ensure proper reporting and key performance indicators are in place.
  • Ensure proper process and procedures are in place to reduce overall risk to the service.
  • Support major outage remediation efforts.
  • Review/approve service outage root cause analysis (RCA) documents and action plans.
  • Ensure timely and accurate communications to the customer and the account are occurring.

Requirements

  • Ability to work with non-IT savvy business partners as well as technical staff.
  • Ability to articulate challenges effectively to Capgemini and customer executives.
  • Ability to construct action plans and provide oversight to ensure delivery.
  • High-level of written, verbal, presentation & negotiation skills.
  • Responsible to meet directed deadlines and superb attention to detail.
  • Initiative-taker with excellent time management skills.
  • A big picture problem solver.


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