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Customer Care Associate
2 months ago
Position Overview:
As a key member of our team, you will engage with clients to address their inquiries and provide exceptional support. This role offers a blend of remote and in-office work, allowing for flexibility while tackling various challenges.
About Us:
Optum is a leading organization committed to enhancing health outcomes through innovative technology and comprehensive care solutions. Join us in fostering a culture of diversity and inclusion, where talented individuals thrive and contribute to meaningful change.
Role Responsibilities:
In this dynamic position, you will:
1. Handle a high volume of outbound communications, identifying client needs and providing appropriate assistance.
2. Actively listen and ask relevant questions to clarify issues, ensuring accurate documentation in our systems.
3. Investigate complex matters using multiple resources, collaborating with support teams to resolve client concerns effectively.
What We Offer:
This role is both challenging and fulfilling, providing opportunities for professional growth and development. You will receive recognition for your contributions in a supportive environment.
Qualifications:
To be successful in this role, you should possess:
- A High School Diploma or equivalent.
- At least 6 months of experience in customer service, utilizing phone and computer systems.
- Proficiency in Microsoft Excel and familiarity with various computer applications.
Preferred Skills:
While not mandatory, the following qualifications are advantageous:
- Experience in the healthcare sector, particularly with senior populations.
- Bilingual capabilities in languages such as Spanish, Mandarin, or Vietnamese.
- A background in sales.
Soft Skills:
We value individuals who can:
- Listen attentively and build rapport with clients.
- Solve problems efficiently and provide thoughtful recommendations.
Work Environment:
Employees are expected to maintain a secure and dedicated workspace, ensuring privacy and confidentiality. A reliable high-speed internet connection is also required.
Compensation:
We offer a competitive hourly wage, alongside a comprehensive benefits package, including health coverage, retirement plans, and more.
Commitment to Diversity:
Optum is an Equal Employment Opportunity employer, welcoming applicants from diverse backgrounds and experiences. We strive to create an inclusive workplace that reflects the communities we serve.
