Member Support Specialist

3 weeks ago


Mokena, Illinois, United States Virgin Pulse Full time

Job Summary: We are seeking a Member Support Specialist to join our team at Virgin Pulse. This role is responsible for providing high-quality support to our clients, answering their questions, and helping them navigate our products and services.

Responsibilities:

  • Answer client calls and respond to emails and chats
  • Provide product information and demos to clients
  • Help clients troubleshoot issues and resolve problems
  • Collaborate with internal teams to resolve complex client issues

Requirements:

  • Associate's degree or equivalent required
  • 1-3 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • A competitive salary of $48,000 per year, commensurate with experience
  • A comprehensive benefits package including medical, dental, and vision insurance
  • A generous paid time off policy


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