Member Support Specialist
3 weeks ago
Job Summary: We are seeking a Member Support Specialist to join our team at Virgin Pulse. This role is responsible for providing high-quality support to our clients, answering their questions, and helping them navigate our products and services.
Responsibilities:
- Answer client calls and respond to emails and chats
- Provide product information and demos to clients
- Help clients troubleshoot issues and resolve problems
- Collaborate with internal teams to resolve complex client issues
Requirements:
- Associate's degree or equivalent required
- 1-3 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
What We Offer:
- A dynamic and supportive work environment
- A competitive salary of $48,000 per year, commensurate with experience
- A comprehensive benefits package including medical, dental, and vision insurance
- A generous paid time off policy
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