Water Park Guest Services Specialist

1 month ago


New York, New York, United States Broadwell Hospitality Group Full time
Job Title: Water Park Guest Services Specialist

At Broadwell Hospitality Group, we are seeking a highly skilled and enthusiastic Water Park Guest Services Specialist to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service while maintaining a welcoming and efficient operation in all areas of guest services and the front office area.

Key Responsibilities:

  • Provide excellent customer service that exceeds guest expectations
  • Monitor and respond to guest inquiries and complaints in a timely and professional manner
  • Balance and reconcile daily accounting records, complete necessary paperwork, and perform cash and credit transactions
  • Assist with guest reservations, check-ins, and check-outs
  • Maintain a thorough understanding of all systems used at the front office, including the POS system, phone system, and intercom and paging system

Requirements:

  • Ability to work in a fast-paced environment and provide excellent customer service in a high-volume setting
  • Strong communication and problem-solving skills
  • Ability to work a variety of shifts, including weekends and holidays
  • Availability to work during the entire season, Memorial Day through Labor Day

What We Offer:

  • A competitive hourly rate of $15 per hour
  • A fun and dynamic work environment
  • Opportunities for professional growth and development


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