Practice Manager
6 days ago
We are seeking a highly skilled and experienced Practice Manager to join our team at Thomas Jefferson University & Jefferson Health. The successful candidate will be responsible for overseeing the day-to-day operations of our medical practice, ensuring seamless delivery of high-quality patient care and exceptional administrative support.
Key Responsibilities- Manage personnel functions, including recruitment, hiring, training, scheduling, evaluation, discipline, and termination of staff.
- Oversee patient flow activities, ensuring efficient and effective management of patient schedules and workflows.
- Manage accounts receivable activities, including supervision of billing personnel, billing activities, daily posting of charges and payments, reconciliation of daily charges, payments, and adjustments, and billing third-party payers and patients.
- Effectively manage inventory of clinical and office supplies, with a focus on cost containment.
- Closely monitor all mail received at the office, ensuring timely distribution and follow-up as necessary.
- Establish and maintain processes to ensure all referrals are captured and recorded in the referral database.
- Implement and maintain processes to ensure optimum patient flow.
- Oversee and participate in patient scheduling activities, ensuring maximum productivity without compromising quality of care.
- Assist with coordination of practice marketing activities.
- Perform duties of other staff members on a non-scheduled basis as part of staff coverage.
- Responsible for ensuring all provider schedules are maintained accurately and days out of the office are changed in the scheduling system.
- Assist in rescheduling appointments as physicians cancel previously scheduled time slots.
- Coordinate new patient entry into the practice.
- Troubleshoot all patient issues, functioning as a patient advocate to ensure patient needs are met.
- Keep staff up to date on managed care company changes.
- Coordinate bi-weekly payroll.
- Perform electronic scheduling system maintenance.
- Process requests for time off. Receive sick callouts from staff.
- Prepare weekly and monthly reports for practice activities, per procedures.
- Develop new office policies and procedures, update existing policy manuals, and maintain current policy.
- Maintain personnel and IIPP files for each staff member.
- Observe policies on confidentiality of information.
- Comply with hospital and Network policies regarding confidentiality.
- Comply with all policies related to Emergency Procedures as defined in the Environment of Care plans. Know personal role in event of a disaster or emergency situation.
- Perform other duties as assigned/required by supervisor.
- Employee Communication and Engagement. Regularly read GroupWise emails, as well as organizational newsletters and memos, to learn, to be informed, and to act where necessary.
- 2-5 years experience in a physician office practice required; 5-10 years preferred.
- Current knowledge of medical third-party payer billing requirements; experience working with physicians; experience with computerized medical practice operations.
- Word processing, spreadsheet skills, CPT and ICD-9 CM coding, E&M coding all preferred.
- Current knowledge of human resource regulations (PA) preferred.
- Bachelor's degree in health or business administration or a related field, or Master's degree preferred.
Since this position will require the selected candidate to engage in regular contact with children in the form of care, guidance, supervision, or training, you will be required to meet the requirements of the Child Protective Services Act, including the Pennsylvania State Police criminal background check, the Pennsylvania Department of Welfare child abuse criminal background clearance, and an FBI fingerprint-based federal criminal records check. The selected candidate will not be allowed to commence working until all three are completed satisfactorily.
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated, you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
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