Hospital Admissions Representative

2 weeks ago


Los Angeles, California, United States Guidehouse Full time
Job Summary

We are seeking a skilled Hospital Admissions Representative to join our team at Guidehouse. As a key member of our healthcare team, you will be responsible for ensuring accurate and efficient patient registration and admissions processes.

Key Responsibilities
  • Obtain and verify demographic information, insurance benefits, and eligibility for patients
  • Assign correct medical records and account numbers to ensure accurate billing and clinical information
  • Perform pre-certification, credit referral, or deposit collection as required
  • Enter data into computer systems and thoroughly document incomplete admissions/registrations
  • Notify patients, family members, physicians, and supervisors of insurance coverage issues and co-payments/deductibles/deposits
  • Review physician orders for completion and ensure all required information is listed
  • Complete Medicare Compliance and obtain ABN if necessary
  • Maintain knowledge of Federal, State, and Local Laws pertaining to insurance rules and regulations
  • Provide excellent customer service and refer unresolved issues to supervisors
  • Answer telephone calls and follow pre-established scripts to provide assistance to callers
Requirements
  • High School Diploma or equivalent GED required
  • Minimum 1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance, or other online websites and various software applications
  • Ability to type a minimum of 35 WPM
  • Medical terminology knowledge or ability to learn
  • Current BLS certification from American Heart Association or ability to obtain within 90 days from start date
  • Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date
What We Offer

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program


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