Customer Service Representative Tier 2

3 weeks ago


Odessa, United States Insight Global Full time

Job Summary:

As a Customer Service Representative II at Insight Global, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to deliver outstanding service to our customers, business partners, and drivers, ensuring we meet our commitments and exceed customer expectations.

Key Responsibilities:

  • Delivery driver dispatching
  • Assist customers and business partners via telephone and email
  • Diagnose, evaluate, and resolve problems or issues
  • Handle customer complaints in a calm, professional manner
  • Monitor progress of delivery route completion
  • Data Entry and daily reports

Requirements:

  • 1 year of experience in a customer service role
  • Experience with Microsoft Office
  • Intermediate Computer skills
  • Experience with Microsoft Office and other business-related applications
  • Experience in a call center environment
  • Strong customer service skills with the drive to resolve issues
  • Solid ability to multitask with exceptional organizational skills

Benefits:

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

What We Offer:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.



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