Genesys Voice Engineer
1 month ago
We are seeking a highly skilled Genesys Voice Engineer to join our team at Pinnacle Group. The ideal candidate will have expertise in Genesys Engage/Cloud CX Voice Platform, with a strong focus on complex SIP Infrastructure and troubleshooting.
Key Responsibilities- Design, implement, and maintain large-scale Genesys Voice deployments
- Develop and troubleshoot SIP messaging and voice applications
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with the latest Genesys Voice Platform features and technologies
- Extensive experience with Genesys SIP stack and Contact Center Voice solutions
- Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC, and packet analysis
- Proficiency in network and voice analysis tools, such as NetScout
- Strong understanding of cloud-based infrastructure and data center operations
- Knowledge of Cloud CX platform and FreeSwitch
- Scripting skills and experience with network and common data center infrastructure
Pinnacle Group offers a competitive compensation package, including medical, dental, vision, and 401K contributions. If you are a motivated and experienced Genesys Voice Engineer looking for a new challenge, please submit your application.
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